Turn new leads into BETTER first replies.
Feply is for service pros who want more than a generic autoresponder. It reads the lead description, reviews the photos that came in with the job, pulls the missing quote details forward, and drafts a first reply that feels specific, useful, and on-brand. Start review-first, switch on automation when ready, and manage the whole workflow from solo owner to full team.
- Approximate bench and bookshelf dimensions
- Install only vs. materials included
- Paint-grade finish vs. stain-grade finish
Hi Grant, I reviewed the details and photos you sent for the bookshelf and bench project. It looks like this may be a paint-grade built-in style job, so the fastest way for me to point you in the right direction is to confirm the approximate dimensions, whether you want materials included, and whether you want everything finished for paint or stain. Once I have that, I can tell you the best next step. Thanks, Jay
Use review mode and keep every send in your hands.
Move into test mode, then live automation when the workflow is dialed in.
Scale into shared templates, workspaces, roles, and billing.
Description, service type, and visual cues are read before the reply is built.
The first message asks what is missing instead of blasting a canned opener.
Go from owner-operated review flows to shared team controls and governance.
Speed gets you seen. Context gets the customer to answer back.
Feply keeps the speed advantage that matters on new leads, but it does not stop at fast. The workflow is built to understand the job, avoid generic filler, and start the conversation with details that feel useful.
Higher chance of qualifying a lead when contact happens within 5 minutes vs. 30 minutes.
Better odds of connecting with a lead when response is within 5 minutes vs. 30+ minutes.
Benchmarks from the Harvard Business Review summary of speed-to-lead research (InsideSales / MIT), “The Short Life of Online Sales Leads” (2011).
View sourceThe first reply is grounded in the actual scope instead of pretending every job looks the same.
The message asks only what is still needed to move pricing or booking forward.
Visual cues help the draft feel more informed when the customer includes project images.
Templates, profile settings, automation controls, and team governance keep replies aligned.
Feply takes in the lead description, service details, customer location, and attached photos before it decides what the first reply should do.
Instead of sending a vague opener, it pulls forward the exact quote details or booking details that still need to be confirmed.
Keep it manual, stay review-first, or move into automation and team controls when the process is ready to scale.
More than a fast reply button. A better first-touch workflow.
Feply is built to help service pros respond faster without turning their first message into the same generic script every other tool sends.
Drafts start from the actual job details instead of a thin template shell, so the first message feels informed from the first sentence.
When a lead includes photos, Feply can use those visuals to sharpen the first-touch reply and pull better questions forward.
Stay in manual review, use test mode, or move into live automation once you trust the workflow and want more speed.
Go beyond a simple responder with workspaces, templates, permissions, billing, and shared controls built for growth.
Start as a solo operator. Grow into a managed reply system.
The product story is not just automation. It is a full reply operation that can stay lightweight for one person or expand into shared team controls when the volume and the stakes get higher.
Use Feply to do the heavy lifting on first-touch thinking while you keep review and send control.
Use test mode, guardrails, and run history to tighten the process before you rely on it more heavily.
Add roles, workspace-level controls, shared templates, and centralized billing when reply operations move beyond one person.
Simple pricing for better replies,stronger controls, and scalable operations.
Start with higher-quality first replies, then move into automation, shared team tools, and deeper operational control when you need them.
Starter
For solo pros who want review-first help with a lightweight monthly automation allowance.
- Thumbtack lead extraction
- 50 AI drafts per month
- 10 auto-send quota
- Insert + focus workflow
- Basic business profile
- Standard support
Pro
For active pros who want controlled automation, stronger routing, and faster response times.
- Thumbtack lead extraction
- 100 AI drafts per month
- 100 auto-send quota
- Insert + focus workflow
- Dry-run automation
- Auto-send first reply
- Standard templates
- Pipeline lead tracking
- Standard response routing
- Advanced profile rules
- Run history and activity logs
- Priority support
Team
For teams and agencies managing multiple pros, workflows, or accounts.
Includes 2 seats. Additional team members are billed at $8 per seat.
- Thumbtack lead extraction
- Unlimited AI drafts per month
- Unlimited auto-send quota
- Insert + focus workflow
- Dry-run automation
- Auto-send first reply
- Standard templates
- Pipeline lead tracking across team
- Standard response routing
- Advanced profile rules
- Run history and activity logs
- Priority support
- 2 seats included, then $8 per additional team member
- Multi-workspace control for up to 5 workspaces
- Shared templates
- Prompt governance
- Approval-ready safety controls
- Team roles
- Advanced analytics
- Centralized billing
- Feply AI Steering Pool
- Feply AI analytics
Optional auto-send add-ons
Available on Starter and Pro. These add-ons expand the auto-send quota and follow the same monthly or yearly view selected above.
Adds 10 more auto-send first replies to each billing period.
Adds 20 more auto-send first replies to each billing period.
Adds 30 more auto-send first replies to each billing period.
Questions service pros ask before they trust the workflow.
What makes Feply different from a generic autoresponder?
Feply is built to understand the job before it drafts. It reads the lead description, pulls forward the missing quote details, and can use lead photos when they are present so the first reply sounds specific instead of canned.
Does Feply read photos too?
Yes. When a lead includes photos, Feply can factor those visuals into the first-touch workflow instead of relying only on the written description.
Do I have to auto-send messages?
No. Most customers start in review-first mode, use test mode while they tune the workflow, and only enable live automation when they are comfortable with the reply quality and controls.
Can Feply work for solo operators and teams?
Yes. You can start as a one-person shop and grow into shared workspaces, templates, team roles, centralized billing, and governance when you need more operational control.
Turn better first replies into more booked jobs.
Start with lead-aware replies, keep control of every message, and grow into a full workflow with automation, billing, onboarding, and support in one place.