What changed recently.
More reliable scheduling suggestions
Feply AI Sales Agent now keeps availability suggestions on the day a customer requested when suitable times remain. When that day is closed or full, it offers nearby valid openings instead of implying the requested time is available. Suggestions continue to respect service hours, existing bookings, and connected calendar conflicts before a customer chooses a slot.
Website Assistant for your site
Add the Assistant through a hosted page, an inline embed, or a site-wide floating button. It answers from saved business facts, approved website knowledge, and your service catalog, can review customer photos, and offers booking or a teammate handoff. Verified customers can find and manage eligible appointments made through Thumbtack, Website Assistant, or Feply AI Calendar. Conversation capacity is visible in the dashboard; paid plans can add rollover packs, while trial users can open subscription checkout from the capacity section.
Feply AI Sales Agent routing and team handoffs
Feply AI Sales Agent more reliably matches varied service wording across supported industries. When a returning customer asks about a service in another workspace, the original conversation stays in place while the receiving team gets a referral and can view and answer the shared messages. The Assistant uses the receiving workspace's service catalog and Feply AI Calendar for that service, with workspace permissions and review settings still applied.
Feply AI Calendar availability and booking stability
Overlapping appointments are easier to read in the day view. Suggested times check service hours, qualified teammate availability, existing appointments, travel conflicts, and connected Google Calendar busy time where configured. Customers can book a second service on the same day when a valid slot exists, and verified booking management now includes eligible manual Feply AI Calendar appointments.
Feply AI Sales Agent conversations and service routing
Feply AI Sales Agent now guides leads from the first reply through follow-up questions and scheduling. It can use saved business answers and catalog prices, route services to qualified teammates, and ask for review when a person needs to decide. You can pause AI on an individual conversation and reply yourself.
Feply AI Calendar booking and customer changes
Feply AI Calendar offers available times with the right teammate, collects booking details after a customer chooses a slot, and confirms the appointment with a courtesy arrival window. Customers can use a private booking link or the connected conversation to reschedule or cancel, with updates sent back to the thread. Eligible bookings can receive an earlier-time suggestion.
Direct Thumbtack connection is live
Feply now connects securely to your Thumbtack Pro account. New leads, conversations, photos, and reviews come into the right workspace, where you can draft a reply in your business voice, review or edit it, and confirm sending. You no longer need to keep a Thumbtack browser tab open.
Secure escalation uploads and deterministic support notifications
Net Ops escalation uploads now ask Chrome for temporary screenshot access only at the moment of upload, then drop that permission again after the attempt finishes. Support also now sends deterministic customer notifications: manual tickets send the ticket-open email, every staff customer reply sends the support-update email, and Net Ops debug creation emails the same XDBG steps posted into the thread.
Mobile automation sync, remote desktop config refresh, and Add to Home support
Automation settings now sync across mobile dashboard, desktop dashboard, and the connected desktop extension without relying on hard refreshes. The connected extension now applies newer settings revisions on the next safe cycle, remote status surfaces whether desktop is synced yet, and the web app now includes install-ready home-screen support for iPhone, iPad, and Android Add to Home workflows.
Team workspaces, inherited defaults, and template history expanded
Added a Team workspace switcher across the dashboard, inheritance-aware business profile and automation defaults for child workspaces, and stronger template governance with service-category metadata, Team-default marking, responder locks, performance snapshots, and rollback-ready history. Extension config now respects inherited Team settings so shared workspace behavior stays aligned across web and extension flows.
Team plan positioning and extension role controls upgraded
Expanded Team packaging across the site around multi-workspace control, shared template governance, role-based permissions, prompt audits, approval-ready safety workflows, and centralized billing. The extension now surfaces active Team roles, respects read-only vs operator access, and blocks shared setting changes unless the current workspace role can manage them.
Dashboard automation now runs through extension bridge
Added a web-to-extension automation bridge so Run Automation from the dashboard can trigger the real extension automation pipeline, show live extension run status/logs, and fall back to dashboard simulation only when the extension bridge is unavailable. Also shipped extension package v0.4.1 and deployed App Hosting updates.
Automation confirmation hardening
Added structured statuses, send confirmation signals, run summaries, and safer queue handling for first-reply automation.