Terms and Conditions

1) Acceptance of terms

By accessing or using Feply's websites, apps, APIs, connected-platform tools, and related services (collectively, the "Services"), you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

We may ask registered users to review and accept updated Terms or policies before they continue using a workspace. We record the accepted version and time and may send an account notice about the update regardless of optional email preferences.

2) Eligibility and authority

You represent that you are legally able to enter into a binding agreement and, if using the Services on behalf of a business, that you have authority to bind that business to these Terms.

3) Account security and access

• You are responsible for your account credentials and all activity under your account.
• You must maintain accurate account and billing information.
• You must promptly notify us of unauthorized account use or a suspected security incident.

4) Service description and boundaries

Feply helps service businesses manage leads, draft and send replies, answer follow-up questions, and manage appointments. Available Feply AI features include Feply AI Sales Agent, Feply AI Calendar suggestions, team routing, and other assistance shown in the product. Feature availability, usage allowances, and automation options depend on the plan, configuration, and connected services. Feply does not guarantee lead quality, ranking, conversion, bookings, or revenue.

Certain features use Google's Gemini API and related safety services to generate drafts, classify requests, suggest next steps, and assist with search or support. By using them, you instruct Feply to process the business, lead, message, photo, appointment, campaign, or support context needed for the selected feature, as described in our Privacy Policy. AI outputs can be incomplete or inaccurate and are not a substitute for your professional judgment or verification of facts. Google's processing for the Gemini API is described in its Gemini API terms.

5) Automation and message authority

Review-first settings require a permitted workspace user to approve the applicable draft or scheduling action. If you enable eligible auto-send or automatic scheduling settings, you authorize Feply to send customer messages, offer times, or take validated booking actions under those settings without separate approval for every action. Some decisions still require manual review. First-reply controls and Feply AI Sales Agent follow-up controls are separate; changing one does not necessarily change the other. You can pause or change automation in the workspace settings.

You are responsible for the accuracy of your business profile, services, pricing you choose to display, availability, instructions, and team settings. Review drafts and exceptions promptly, monitor sent messages and bookings, and correct errors or commitments that do not reflect your business. Feply cannot guarantee that an AI-generated reply or recommendation is accurate or suitable for a particular customer.

6) Feply AI Calendar and customer booking management

Feply AI Calendar suggestions use the booking rules, connected availability, team expertise, and, when enabled, route estimates you configure. Suggested times and assigned team members may change until a booking is validated and confirmed. A suggestion alone is not a confirmed appointment. Customer-approved changes and self-service reschedules remain subject to availability, notice, conflict, and review rules. Keep your connected calendars and team schedules current, and handle any appointments that need manual attention.

A booking email may contain a private appointment management link. The holder of that link may view or change an eligible appointment, including choosing another qualified team member or first available when offered. You and your recipients should protect that link and tell us if you suspect misuse. When a team member connects Google Calendar, that member authorizes Feply to check selected busy time and create, update, or delete Feply booking events on the chosen calendar as explained in our Privacy Policy. Disconnecting does not remove event copies already in Google Calendar. Google's handling of Calendar data is described in its Privacy Policy.

A customer may stop future booking notification emails from a particular business using the preference link in a booking email. This email choice does not cancel or change an appointment and does not disable that business's Feply AI conversation, routing, or booking tools. If a customer opts out, the business remains responsible for making sure the customer has any appointment information it needs through an appropriate channel.

7) User responsibilities

• You are responsible for messages and commitments made on your behalf and the automation settings you enable.
• You are responsible for complying with laws, platform rules, and contractual obligations applicable to your business and communications.
• You must have authority to provide lead, customer, and team member information to Feply and to connect any third-party account or calendar you authorize.
• You must not use the Services for unlawful, deceptive, abusive, discriminatory, or infringing activity.

8) Third-party platforms and integrations

The Services may rely on Thumbtack, Google Calendar, Google's Gemini API, Google Maps Platform, email delivery, and providers for authentication, hosting, billing, and security. Their own terms and policies apply to their services. We do not control their availability, API limits, policy changes, or content; a provider failure may delay synchronization, sending, or booking notifications.

For Thumbtack, see its Terms of Use and Privacy Policy. For the Google services, see the Gemini API terms, Google Maps Platform terms, and Google's Privacy Policy. For email delivery and payment processing, see Twilio's Privacy Notice and Stripe's Privacy Policy.

9) Subscription, billing, and taxes

• Paid plans are billed in advance on a recurring basis until canceled.
• You authorize us and our payment processor to charge all applicable fees, adjustments, and taxes.
• You are responsible for applicable taxes, duties, and government charges except taxes based on our income.
• Billing and refunds are governed by our Refund Policy, except where law requires otherwise.

10) Intellectual property

Feply and its underlying software, brand assets, and service content are protected by intellectual property laws and remain our property or our licensors' property. Subject to these Terms, we grant you a limited, non-exclusive, revocable, non-transferable right to use the Services for your internal business use.

You retain rights to your input and business data. You grant us the rights needed to host, process, transmit, and display that data to provide, secure, and maintain the Services, and to improve them only as described in our Privacy Policy and permitted by the rules of any connected platform.

11) Feedback

If you submit ideas, suggestions, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and commercialize that feedback without compensation or attribution obligations.

12) Suspension and termination

We may suspend or terminate access immediately if we reasonably believe there is abuse, security risk, legal exposure, non-payment, or violation of these Terms. You may stop using the Services at any time. Sections that by their nature should survive termination will survive.

Closing an account from the Dashboard stops active service access and may cancel subscriptions, but it does not erase billing, security, support, tax, accounting, or legal records that we retain under these Terms and our Privacy Policy. Full deletion of eligible personal data must be requested through the full deletion request page and may require additional verification.

13) Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, or error-free performance.

14) Limitation of liability

To the fullest extent permitted by law, Feply and its affiliates, officers, employees, and suppliers are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity arising from or related to the Services.

To the fullest extent permitted by law, our aggregate liability for claims arising from the Services will not exceed the amounts paid by you to Feply for the Services during the twelve (12) months preceding the event giving rise to the claim.

15) Indemnification

You agree to indemnify and hold harmless Feply and its affiliates from claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Services, your data, your violation of these Terms, or your violation of law or third-party rights.

16) Changes to services and terms

We may modify, add, or discontinue features from time to time. We may update these Terms by posting the revised version with a new effective date. Your continued use after updates become effective means you accept the updated Terms.

17) Contact

Questions about these Terms can be submitted through the support form.